Relfood Help

For More Information / Assistance

Thank you for choosing RelFood as your food delivery service provider for train journeys. We are dedicated to ensuring a delightful dining experience during your travels. If you have any questions or need assistance, please refer to the following information:

Contact Information:

Alternatively, you can call our telecommunication number, (+91 9713231323), to place your order with the help of our customer service representatives. Please provide your train details, such as train number, date of travel, and boarding station, while placing the order.

Menu Options and Special Requests:

Our menu offers a wide range of delectable dishes to suit various tastes and preferences. If you have any specific dietary requirements or allergies, kindly inform our customer service representatives while placing the order. We will make every effort to accommodate your requests.

Payment Options:

We accept online payment through our website. You can use various payment methods, including credit cards, debit cards, and net banking. Cash on delivery (COD) is also available for select locations. Please confirm the availability of COD service when placing your order.

Delivery and Tracking:

Once your order is confirmed, our team will ensure the timely delivery of your food at your designated station. You can track the status of your order on our website using the "Track Order" feature. Enter your order number or phone number to access the tracking details.

Cancellations and Refunds:

If you need to cancel your order, kindly contact our customer service team at the earliest.
Refunds for canceled orders will be processed as per our refund policy. For more details, please refer to our website or contact our customer service representatives.

Feedback and Support:

We value your feedback and strive to continuously improve our services. If you have any suggestions, concerns, or feedback regarding your experience, please reach out to us. You can contact our customer service team via the telecommunication number provided or send an email to support@relfood.com.

We hope this information helps you have a smooth and enjoyable dining experience with Relfood. If you require any further assistance, please do not hesitate to reach out to us. Happy travels and bon appétit!

Frequently Asked Questions (FAQs)

Q.1 - How does Railfood work?

RelFood is a food delivery service designed specifically for train travel. We offer a convenient way to enjoy delicious meals during your train journey. Our service is available on select train routes, and we deliver meals directly to your seat. Simply place your order, and we will ensure that your food is delivered to you on time.

Q.2 - What is the process for ordering food on the train?

Ordering food with RelFood is simple. Follow these steps:

  1. a. Visit our website or mobile app.
  2. b. Enter your train details, such as train number and journey date.
  3. c. Browse through our menu and select the items you want to order.
  4. d. Provide your seat and coach information.
  5. e. Proceed to the payment options and choose your preferred method.
  6. f. Confirm your order, and we will take care of the rest, delivering your food to your seat.

Q.3 - How can I track my order?

RelFood provides a tracking feature to keep you informed about the status of your order. Once you have placed your order, you will receive a confirmation message or email containing the details of your order. You can use this information to track your order on our website or mobile app. The tracking feature will provide real-time updates on the progress of your delivery.

Q.4 - What are the available payment options?

RelFood offers various payment options to ensure convenience for our customers. You can choose to pay for your order using credit/debit cards, net banking, mobile wallets, or other online payment methods. We prioritize secure and hassle-free transactions to provide you with a seamless experience.

Q.5 - What if I have specific dietary requirements or allergies?

At RelFood, we understand that customers may have specific dietary requirements or allergies. We strive to cater to various dietary preferences and offer a diverse menu with options for vegetarian, non-vegetarian, and special dietary needs. While placing your order, you can mention any specific requirements or allergies in the special instructions section, and we will do our best to accommodate them.

Q.6 - How can I provide feedback or lodge a complaint?

We value your feedback and are committed to providing the best possible service. If you have any feedback, suggestions, or complaints, you can reach out to us through our customer support channels. You can find our contact details on our website or mobile app. We encourage you to provide feedback as it helps us improve our services and ensure customer satisfaction.