Feed Back

RelFood: Feedback And Complaints

RelFood, your trusted partner for food delivery in trains and an authorized partner of IRCTC eCatering. We value your feedback as it helps us improve our services and ensure customer satisfaction. Below, you'll find information on how to provide feedback, submit complaints, and our commitment to addressing your concerns.

Feedback:

We appreciate hearing about your experiences with RelFood. Your positive feedback motivates us, and your constructive feedback helps us identify areas for improvement. Whether it's a compliment, suggestion, or a testimonial, we encourage you to share your thoughts with us. You can provide feedback through various channels:

1. Website: Visit our website and navigate to the "Feedback" section. Fill out the feedback form with your name, contact information, and your message. We appreciate detailed feedback as it allows us to better understand your experience.
2. Email: Send an email to feedback@relfood.com with your feedback, suggestions, or testimonials. Please ensure to provide relevant details for us to assist you effectively.
3. Customer Support: If you prefer to speak to a customer support representative, you can contact our dedicated support team via phone or live chat. They will be happy to assist you and take note of your feedback.

Complaints:

We apologize if you have encountered any issues or inconveniences during your experience with RelFood. We take every complaint seriously and are committed to resolving them promptly. To submit a complaint, please follow these steps:

1. Website: Navigate to the "Complaints" section on our website. Fill out the complaint form, providing details such as your name, contact information, order details, and a detailed description of the issue. This information will help us investigate the matter thoroughly and provide an appropriate resolution.
2. Email: If you prefer to submit a complaint via email, please send it to complaints@relfood.com. Include all relevant information, such as your name, contact details, order information, and a clear description of the issue. We will acknowledge your complaint and initiate a prompt investigation.
3. Customer Support:Our customer support team is available to assist you with any complaints you may have. You can reach out to them via phone or live chat. Please provide them with all necessary details, and they will guide you through the complaint resolution process.

Our Commitment:

At RelFood, we are committed to addressing your feedback and complaints promptly and effectively. We value your trust in our services, and we take pride in delivering high-quality food and customer service. Our dedicated team will thoroughly investigate your concerns, take appropriate action, and keep you informed of the progress until the issue is resolved to your satisfaction.

We strive to continuously improve our operations and ensure a seamless experience for all our customers. Your feedback and complaints play a crucial role in this process, enabling us to enhance our services and meet your expectations.

Thank you for choosing RelFood as your food delivery partner during your train journey. We appreciate your feedback and encourage you to reach out to us with any comments, suggestions, or complaints. Your valuable input helps us provide exceptional service to all our customers.